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  • What services can AdaptCare offer under the NDIS?
    AdaptCare is pleased to offer services that each client needs. To learn more about the services that AdaptCare offers, please click the Service tab or you can always send us a message to help you with the service that we are offering.
  • I am a NDIS participant, how do I access services from AdaptCare?
    If you are an NDIS participant, you can access our services by requesting your local area coordinator and/or support coordinator to assist. Alternatively, you can contact AdaptCare directly - for more information.
  • Can I use other service providers?
    Absolutely. NDIS funding is designed to put you in control – so you’re free to choose which service provider you want. Just remember that if you use the NDIA to manage your plan, they must be a registered NDIS service provider.
  • What are the fees?
    Our fees are in line with the NDIS price guide. Please refer to the attached price guide. Fees are subject to change in accordance with the updated price guide released by NDIA. Price List PDF
  • How to pay?
    For self-managed participants, we will send the invoice to the participants directly; if you are plan-managed, we will send the invoice to your plan manager for payment; and for all National Disability Insurance Agency managed participants, we will arrange to have the invoices paid through the online NDIS participant portal. If you require further information on your situation and/or method of payment, please contact us to discuss.
  • Areas of services?
    For AdaptCare area of service, you can visit the Service page or click here.
  • What if I’m not happy with my service?
    We have no lock-in contracts at AdaptCare and you can modify or cancel our services anytime you wish.
  • Feedback & Complaints
    Our participants have the right to tell us that they aren't satisfied or have a problem with the service. We will help clients if they need to make a complaint on their behalf. Judgmental free response from our staff is guaranteed and steps to solve the issue will take place. If we cannot help our clients with such problems, we are committed to helping them with other options. We will also make sure that the circumstances that led to the original complaint do not arise again.
    Daily Living relates to four different support categories: Assistance with Daily life, Transport, Consumables, and Assistance with social and community participation. In your NDIS plan, Daily Living will refer to two or more of these support categories. This support category funds to assist/supervise personal tasks of daily life to enable you to live as independently as possible. This also includes assistance for people living in a shared environment and can include: Personal care Household tasks Cleaning Laundry Meal preparation/delivery Garden maintenance
    Any services listed as ‘stated supports’ are not flexible. This means funding has been allocated for a specific support or service, and you can’t use this funding for something else. You cannot swap ‘stated supports’ for any other supports. If there are supports in your plan that are listed as ‘in-kind’, it means the service has already been paid for by your state, territory, or the Australian government. You must use this provider as they have already received payment and will provide all services that are booked. This means you cannot choose a provider for that service, however, if you have a concern about using a specific in-kind provider, you are encouraged to raise your concerns with your ECEI Coordinator, LAC, or NDIA planner.
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